Contents

TRAVEL: Subscription fares for Europe and North Africa (all GDSs)

TRAVEL: Configuration to determine the number of search results to be displayed for each PCC (Sabre)

TRAVEL: Redesign of Sabre search results page

TRAVEL: Seat selection for only one leg of a return trip (LCCs)

TRAVEL: Travelport rail passive segment format

TRAVEL: SNCF – new rail fare range

TRAVEL: Same-day rail rule configuration

TRAVEL: Enhanced handling of duplicate HCorpo hotel bookings

TRAVEL: Support for CVV in CDS hotel bookings

CONNECTIVITY: Support of loyalty cards in OHH hotel booking modifications

EXPENSE: Identification of rejected reports

EXPENSE: Detection of duplicate expense lines

EXPENSE: New approval emails for expense reports

EXPENSE: Cost allocation display enhancements

EXTRACTION: Profile extractions

ADMINISTRATION: Audit Trail v2

MOBILE: Submitted expense report details

MOBILE: PDF file upload

MOBILE: Daily allowance

MOBILE: Duplicate expenses

 

TRAVEL: Subscription fares for Europe and North Africa (all GDSs)

• Products: Travel
• Markets: All
• Communication to Users Recommended? No
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

Previously, subscription fares were not displayed for Air France (AF) flights to Europe and North Africa. Prior to 2019 AF had Subscription fares only for booking class ‘S’ and Traveldoo was requesting subscription fares only for the ’S’ booking class. In 2019 Air France introduced subscription fares for other booking classes as well.

Now the logic has been changed such that subscription fares for all classes will be retrieved and displayed in the search results screen.

Advantages

AF constitutes 50% of air bookings. The new subscription fare range introduced by AF is now supported, giving users access to more subscription fares.

What’s new for travellers / arrangers?

Subscription fares will be available for France-to-Europe and France-to-North Africa flights.

What’s new for administrators?

No administration changes needed.

 

TRAVEL: Configuration to determine the number of search results to be displayed for each PCC (Sabre)

• Products: Travel
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? Yes
• Optional? No

Overview

In Sabre there is a limitation that each Pseudo City Code (PCC) can display only a certain number of search results. It can be 50, 100 or 200, depending on the agreement with Sabre. Previously, Traveldoo did not have the option to configure the number of results based on the PCC and it was always set to 100. As a result, PCCs configured with 50 itineraries in Sabre were showing an error when 100 itineraries were requested during the search by Traveldoo.

A new administration level configuration has been introduced (in PriceItineraryCount.xml) such that Traveldoo can configure the number of itineraries retrieved during a search. The configuration is defined at PCC level and can be any value less than or equal to the value configured in Sabre.

Advantages

Errors caused when requesting 100 itineraries for a PCC with 50 results will be avoided. The number of itineraries configured is based on the requirement of each customer.

What’s new for travellers / arrangers?

Search results are displayed correctly for all PCCs.

What’s new for administrators?

No administration changes needed. 

 

TRAVEL: Redesign of Sabre search results page

• Products: Travel
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

Along with a performance improvement for Sabre air search, we have made some major changes so that more fares will be displayed in the search results page.

• Previously in the Sabre GDS, out of the 100 itineraries displayed in search results, only the first 8 to 10 flights displayed additional fares, and all the others had only one fare. This has been changed so that now all the flights will have additional fares displayed (if provided by the GDS).
• In the case of branded fares, the lowest fares for all brands for that airline will be displayed. For example in the case of Air France, one fare for each brand (Light, Standard, Flex and FullFlex) will be displayed.
• In the case of airlines with non-branded fares, a configuration is set at the organisation level to define the number of fares to be displayed. For example, if ‘4’ is set, four fares will be displayed for each flight option in the search results.
• A similar configuration is set for subscription fares where we can define the number of subscription fares to be displayed. For example, if ‘2’ is set, the lowest two subscription fares will be displayed.

Advantages

Travellers have more fares to choose from, which will increase the look-to-book ratio. The options can be managed using the configurations.

What’s new for travellers / arrangers?

Users get more fare options choose from for the selected flight in a single operation.

What’s new for administrators?

No administration changes needed. 

 

TRAVEL: Seat selection for only one leg of a return trip (LCCs)

• Products: Travel
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? Yes
• Optional? Yes

Overview

The ElsyArres connection allowed Low Cost Carrier (LCC) bookings by either selecting seats for both outbound and inbound legs, or by not selecting seats in either leg.

Previously, selecting a seat for only the outbound or inbound leg resulted in the error "Invalid BookingOption”.

A change has now been made such that the user can choose seats for either one of the legs and proceed with the booking.

Advantages

Travellers have more flexibility in selecting seats. If one of the legs has a paid seat, the user can choose to continue the booking without selecting a seat.

What’s new for travellers / arrangers?

Users can choose seats only if needed and can skip this step for specific legs.

What’s new for administrators?

No administration changes needed.

 

TRAVEL: Travelport rail passive segment format

• Products: Travel
• Markets: All
• Communication to Users Recommended? No
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

The current format for a Galileo (GWS) Rail passive segment is:

TUR <VendorCode> BK1 <IATA City Code> <DepartureDate>/TYP-TRN/SC<DepartureStation>/SUC-<Provider>/STS-HK/SD-<DepartureDate>/SF-<TrainNumber>/EC-<ArrivalStation>/CL-<Class>/TP-<DeliveryMode>/ST-<DepartureTime>/ET-<ArrivalTime>/CF-<RailPnrLocator>

Owing to changes to the Travelport Rail platform, we have updated the format "TYP-TRN" to "TYP-RAI".

New Format:

TUR <VendorCode> BK1 <IATA City Code> <DepartureDate>/TYP-RAI/SC<DepartureStation>/SUC-<Provider>/STS-HK/SD-<DepartureDate>/SF-<TrainNumber>/EC-<ArrivalStation>/CL-<Class>/TP-<DeliveryMode>/ST-<DepartureTime>/ET-<ArrivalTime>/CF-<RailPnrLocator>

Advantages

This change has been made to support the launch of the new Travelport Rail platform, aligning with the format of Travelport accounting messages and other outline services.

What’s new for travellers / arrangers?

The passive segment format for all Rail bookings in Travelport is updated to TYP-RAI.

What’s new for administrators?

No administration changes needed.

 

TRAVEL: SNCF – new rail fare range

• Products: Travel
• Markets: FR
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

SNCF has added the following subscription cards (Travel Pass) and the corresponding new rail fares for these cards.

For professionals

• Carte Liberté (valid on 1st class and 2nd class)

For leisure

• Carte Avantage Jeune
• Carte Avantage Senior
• Carte Avantage Week-end
• Carte Avantage Famille

 The new cards are currently available from the Home page as well as under User Profile. The new discounted fares will also be highlighted in search results as TravelPass fares. 

 

 

Additional details of the newly added cards:

 

 

Card names and their equivalent mappings are:

Card Name	Advantage Code
Carte Avantage Jeune	YOUNG_PASS
Carte Avantage Weekend	WEEKEND_PASS
Carte Avantage Senior	SENIOR_PASS
Carte Avantage Famille	FAMILY_PASS
Carte Liberté	LIBERTE_PASS_FE

 

FAQs

1. Who controls the authorized number of child companions travelling with the pass cardholder?

At this stage, there is no check on the maximum number of child companions. This check will be done by SNCF SI in a second step.

2. Can the "Pass Loisir Week-end" be used by a single adult?

The holder can travel alone or accompanied by an adult and/or 1 to 3 children. Accompanying persons may not travel without the pass holder.

3. Is there any impact on "Forfait bambin" and "Forfait"?

These 2 offers are kept without modification.

4. How are exchanges handled on tickets already sold?

For tickets that can be exchanged, old fares will be replaced by fares from the new TGV fare range, except for fullflex pro in second class.

5. How do I differentiate between old commercial cards already sold and the new Pass Loisir?

The card types have been reused: the old commercial cards, still valid and sold before the activation of the new TGV fare range, will be shown as new Pass Loisir (e.g. old "Carte Jeune" will be displayed as new "Pass Loisir Jeune").

During booking, it will therefore be up to the customer to choose the right advantage code corresponding to the type of their physical card (old commercial card or new pass).

6. How long will the old commercial cards and Fréquence subscriptions be valid for?

After activation of the new offers, the old commercial cards and Fréquence subscriptions can no longer be sold, but the period during which they can be used will last at most 1 year and 3 months (the validity period of a card is 1 year with the possibility of shifting the start date by a maximum of 3 months from the purchase date).

7. Has the notion of coupons for "Pass Liberté" been removed?

"Pass Liberté" will behave as a commercial card (valid for both 1st and 2nd classes throughout France) and there will be no more coupons.

There is no link between the "Carte Fréquence" and the new "Pass Liberté": the old subscription number cannot be used for a renewal.

Please note that the notion of coupons is kept for “Forfait”.

8. In which situations will a card number be provided for an Initial purchase type?

For an Initial purchase type, a card number could be provided if it is not the same card type.

9. What is the preferred solution between Initial and renewal for the same card type?

Renewal is preferred, in this case the customer will keep their card number.

Please note that there is no link between the "Carte Fréquence" and the new "Pass Liberté": the old subscription number cannot be used for a renewal.

Advantages

This change has been made to support the launch of the new fares added by SNCF and to keep our system updated with the new fares available.

What’s new for travellers / arrangers / supervisors?

The new TravelPass and new fares will be available to all users in the search pages for booking.

What’s new for administrators?

No administration changes needed.

 

TRAVEL: Same-day rail rule configuration

• Products: Travel
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? Yes
• Optional? Yes

Overview

Traveldoo offers users the flexibility of selecting higher rail fares for train return journeys made on the same day, based on the company policy settings. The company policy settings need to be configured on the Administration site.

Advantages

Users have more flexibility to select higher fares and proceed to booking if this is allowed by the company policy when a rail round trip booking is made.

What’s new for travellers / arrangers?

Depending on the administration configuration for policy settings, return journey fares will be displayed as in-policy or out-of-policy on the search results page.

What’s new for administrators?

A new configuration is available in Rules > Travel Rules > Rail Rule Set.

 

The return days are configurable, and can be any valid days between 0 and 999:

• 0 means Same Day Travel (the return journey is made on the same day as outbound travel).
• 1 means the return journey is made on the day after outbound travel, and so on.

The policy can be configured as:

• Allow
• Don’t allow
• Don’t allow and Hide

 

 The fare displays in search results for Allow and Don’t allow scenarios are:

Allow	Search Results Display
	Fares Displayed	Fares not Displayed
Premium	Premium, First, Second	NA
First	First, Second	Premium
Second	Second	Premium, First

 

 

Don’t Allow	Search Results Display
	Fares Displayed	Fares not Displayed
Premium	First, Second	Premium
First	Second	Premium and First
Second	NA	Premium, First and Second

 

Example: A company wants First Class booking to be allowed when the return trip occurs the day after the outbound travel date. The corresponding Administration settings would be:

 

When the traveller performs a search that matches the criteria above, only first- and second-class fares will be displayed as in-policy. The remaining fares are displayed as out-of-policy on the rail search results page.

 

 When the traveller performs a search that does not match those criteria, both first- and second-class fares will be displayed as out-of-policy on the rail search results page.

 

 

TRAVEL: Enhanced handling of duplicate HCorpo hotel bookings

Trip Result Page

• Products: Travel
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

Previously, in the case of a duplicate HCorpo hotel booking, the customer was not given a factual message to understand the scenario. This feature provides an enhanced error message to users with the duplicate booking details.

Advantages

Provides a clearer picture to the customer who attempts a duplicate booking. This also prevents duplicate booking attempts by the user.

What’s new for travellers?

The traveller now gets a clearer message during duplicate booking attempts, preventing the creation of duplicate bookings. The pre-existing booking details are also displayed in the error message.

 

What’s new for administrators?

No administration changes needed. 

 

TRAVEL: Support for CVV in CDS hotel bookings

Booking confirmation Page

• Products: Travel
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

During CDS hotel booking, CVV (Card Verification Value) for credit card transactions was never passed to the hotel even when it was mandatory. Due to this, certain hotel reservations were impossible. With this feature, it is now possible to pass the CVV to the hotel, in case the hotel requires it in order to confirm the booking.

Advantages

Hotel reservation failures due to a missing CVV in the card information are now resolved with this implementation.

What’s new for travellers?

The CVV entered by the traveller will now be passed to the hotel in case it is required to confirm the booking.

What’s new for administrators?

No administration changes needed.

 

CONNECTIVITY: Support of loyalty cards in OHH hotel booking modifications

Booking confirmation Page

• Products: Travel
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

In the previous release (19.1), loyalty card support was provided for customers booking a hotel in Traveldoo that is accessed via OHH connectivity. This loyalty card support is now extended to both bookings and modifications made via OHH. As before, the feature is available for GDS rates only.

Advantages

The traveller can earn loyalty points as well as use them during hotel bookings and modifications.

What’s new for travellers?

The traveller can use the loyalty card from their profile, or enter it on the fly to earn and use loyalty points during OHH bookings and modifications.

What’s new for administrators?

No administration changes needed.

 

EXPENSE: Identification of rejected reports

• Products: Expense
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

An icon has been added to indicate that a report pending approval was previously rejected.

Advantages

Previously, approvers or auditors who managed a lot of reports were not able to quickly identify a report which was sent back and submitted again.

This icon:  allows them to easily identify which reports were previously sent back.

The icon is also displayed to end users and accountants.

What’s new for users / managers / accountants?

For all rejected reports, the icon appears on the left of the screen.

What’s new for administrators?

No administration changes needed. 

 

EXPENSE: Detection of duplicate expense lines

• Products: Expense
• Markets: All
• Communication to Users Recommended? No
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

One of the most common expense report frauds is to claim an old expense or use the same receipt several times. To control this in the Traveldoo Expense tool, a warning message is displayed on the expense report for the user, managers and accountants if a duplicate expense is detected.

The check is made on the expense type, the date and the amount.

The perdiem and mileage expense types are not included.

Advantages

This warning message can help to avoid mistakes from the user and help managers, auditors and accountants to quickly identify a duplicate expense line.

What’s new for users / managers / accountants?

If a duplicate expense line is detected, a warning message is displayed on the expense report and on the expense line(s):

What’s new for administrators?

No administration changes needed. 

 

EXPENSE: New approval emails for expense reports

• Products: Expense
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

Emails sent to approvers requesting their approval for an expense report, as well as emails notifying submitters, have been updated with a new design, and more information is now included.

Advantages

For both submitters and approvers, a clearer email with additional information means better efficiency and more transparency.

Additional information includes:

• All cost allocations and fields relating to the expense report
• Preview of comments
• All notifications concerning compliance

What’s new for users / managers / accountants?

For users: new design with more information.

For approvers: in addition, approvers can continue to approve an expense report from an email notification.

What’s new for administrators?

No administration changes needed.

 

EXPENSE: Cost allocation display enhancements

• Products: Expense
• Markets: All
• Communication to Users Recommended? No
• Requires Traveldoo Services Assistance? No
• Optional? No

Overview

Cost allocation display is now harmonized across the Traveldoo Expense application. This critical type of information is now displayed in a coherent and clear way.

Advantages

Clear information reduces the risk of entering erroneous data.

What’s new for users / managers / accountants ?

What’s new for administrators?

No administration changes needed. 

 

EXTRACTION: Profile extractions

• Products: Extraction
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? Yes

Overview

A new option has been added to extract all user profiles at a company level.

There are currently two different types of profile extractions:

• Personal data and access: extracts all personal information and rights granted to profiles.
• Custom fields: extracts all profile custom fields.

 

How it works:

• Generates a zip file containing extraction(s) in CSV format.
• One CSV per profile extraction type.
• Only profiles that exist in the database when you click “Generate” are extracted.

Important: Generation processing time depends on the number of profiles involved.

Advantages

Data management:

• Manage HR Feed and manual user creations by extracting the entire profile base.
• Manage the number of users attached at a company level.
• Manage all custom field values attached to profiles, including the ones hidden to travellers.

What’s new for intelligence users?

Ability to extract user profile data.

What’s new for administrators?

A new right has been added in the Users tab:

 

This right must be granted if you want to be able to extract profile data.

Important : Your administration level must be configured to display this access right. If you do not see it in the Administration tool, contact Traveldoo to enable it. 

 

ADMINISTRATION: Audit Trail v2

• Products: Administration
• Markets: All
• Communication to Users Recommended? No
• Requires Traveldoo Services Assistance? No
• Optional? Yes

Overview

This second version of Administration Audit Trail permits the retrieval of all sections of the administration site audit traces. All menus are listed in the Administration guide, together with the procedure to allow or block access to the “Audit” menu.

Advantages

This new version allows you to generate a zip file containing the audit trail of all subsections of a particular menu (ORG, RESOURCES etc.) by simply selecting it in the Menu option, with no Section 1 or Section 2 specified. It also enables the user to receive an email notification when the generated file is ready for download.

What’s new for travellers / managers / accountants?

No end user impact.

What’s new for administrators?

No administration changes needed. 

 

MOBILE: Submitted expense report details

Expense | Expense Report Submission| Details

• Products: Expense, Mobile, iOS, Android
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? Yes

Overview

Users can now see the details of expense reports that they have submitted.

Advantages

Users can verify the contents of the expense reports submitted by them, instead of logging to the web.

What’s new for travellers?

In the Submitted report section, users can tap on any one of the reports and see the expense lines within that expense report.

What’s new for administrators?

No administration changes needed. 

 

           

Android

 

               

iOS

 

MOBILE: PDF file upload

Expense | Expense line | Attach a receipt

• Products: Expense, Mobile, iOS, Android
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? Yes

Overview

Users can now attach PDF files from the Traveldoo app to their expenses.

Advantages

PDF files for receipts can now be attached to expense lines from the Mobile app­. PDF file format is widely used for receipts.

What’s new for travellers?

Users can now attach PDF files in the following ways:

• From the Traveldoo app: From the expense form, the users can tap on the “Attach a receipt” (iOS) or “Add a receipt” (Android) section at the top of the screen, select the PDF file using the “From files” (iOS) or “Upload a pdf file” (Android) option and complete the expense form.
• From external apps to the Traveldoo app: From an external app such as Dropbox or Google Drive, users can select the PDF file and send it to the Traveldoo app. The PDF file will be uploaded to the ‘Receipts’ section. From there the receipt can be attached to an expense line.

What’s new for administrators?

No administration changes needed.

 

               

From the Traveldoo app (iOS)

 

                

From external apps to the Traveldoo app (iOS)

 

            

From the Traveldoo app (Android)

 

      

From external apps to the Traveldoo app (Android)

 

MOBILE: Daily allowance

Expense | Expense line | Daily allowance

• Products: Expense, Mobile, iOS, Android
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? Yes

Overview

Users can now create daily allowances on the Mobile app.

Advantages

Daily allowance creation can be done with the Mobile app ; users do not need to log into the Traveldoo web application for daily allowance creation.

What’s new for travellers?

From the expense list, the user can select the Daily Allowance expense type, if it is configured for them, and complete the form to request daily allowances.

What’s new for administrators?

No administration changes needed.

          

Android

 

 

   

iOS

  

MOBILE: Duplicate expenses

Expense | Expense line | Duplicate expense

• Products : Expense, Mobile, iOS
• Markets: All
• Communication to Users Recommended? Yes
• Requires Traveldoo Services Assistance? No
• Optional? Yes

Overview

Users are now warned if they create a duplicate expense.

Advantages

If users make a mistake while creating an expense twice, they are warned. Previously, such expenses needed to be identified by the supervisor or accountant. If the issues are identified at the user level, the reimbursement time will be reduced.

What’s new for travellers?

When the user creates an expense with a particular date and amount, and if an existing expense of that type is already available in the expense report with the same date and amount, the user is warned with a message for a possible duplicate expense. This is just a warning ; the expense creation is not prevented.

What’s new for administrators?

No administration changes needed.