How do I book a flight associated with a web fare?
Web fares, or internet special fares, are indicated in the search results with the symbol.
You can book web fares by using the Travel search engine (1-Click search). Web fares are shown on the same page as other fares, without specifying any particular search criteria. However, the set-up of your company’s travel site may limit the access to this type of fares. For more information about your company’s travel policy, please contact your Travel Manager.
Web fares must be paid for with a credit card at booking time. The credit card used for the payment is charged by the airline. Payment information is securely transferred to the airline with SSL encryption (Secure Socket Layer).
After the payment has been accepted, you receive an e-mail from the airline and from the Travel tool to confirm your booking. Please note that low-cost carriers generally do not issue any tickets (ticketless). The confirmation e-mail is therefore equivalent to the e-ticket you receive by e-mail when flying with a traditional airline.
Can I book a one-way trip?
Yes - on the Home tab or the Plan a Trip tab, select Flights or Trains and click the One-way button to start the search.
Can I book on behalf of a colleague?
Yes, if your system administrator has granted you this right. If so, you see the Select travellers button at the top of the Home or Plan a Trip tabs.
For more information, see Multi-Traveller Trips.
How do I grant a colleague the right to book on my behalf?
If you want to grant a colleague the right (known as a Travel Arranger) to book travel on your behalf, contact your system administrator, who can do this for you.
Can I book a trip with mixed cabin classes?
Yes - in the Home tab or Plan a Trip tab:
- Display the Search options if they are not already visible.
- For the cabin class, select either "Outbound economy-Inbound business" or "Outbound business-Inbound economy".
How do I know if my reservation has been confirmed?
When you complete a booking, the Travel tool displays a confirmation page with information that summarizes your itinerary and provides a booking reference number for each element of your trip. You also receive an email with detailed information on your reservation.
Air and rail bookings are instantly confirmed by the suppliers. For hotels and car companies, it may happen that the reservation is not confirmed right away. In this case, a message on the confirmation page tells you that the reservation is "upon request" and once it has been confirmed by the supplier, trip information is updated.
A message says that my booking requires modification, what should I do?
If you receive an email saying that an approver has requested the modification of your booking, see Handling a Modification Request.
My booking has been declined, what should I do?
If you receive an email saying that an approver has declined your travel request, see Handling a Trip Rejection.