If automated reconciliation does not succeed (for example, if the order reference is not found in an invoice file), the invoice management system attempts an automated adjustment to match a service item with user details found in the invoice statement, such as an Employee ID or a name-and-surname combination.
If automated adjustment of an item does not succeed, an Adjust button is displayed so that you can make the adjustment manually:
Selecting the Adjust button displays a window where you can match the reference with the traveller name:
To adjust an invoice manually:
- Select the (Invoice) icon at the top of the screen.
- From the Invoices pending processing list, select an invoice to adjust. (Tip: Select the first one in the list, then use the > control at the top to sequence through the invoices to find the ones with an Adjust button.)
- On the invoice display, select the Adjust button.
- In the Adjust an invoice window, fill in the order reference in the Reference field, or the traveller name and surname in the Traveller field, or both.
- Select Adjust.
Depending on your company settings and implementation with your travel agency and lodge card supplier, custom labels may be pushed in place of the order reference (TVLDxx-nnnn). These references can then be recovered from the statement feed and saved in the invoice, which will be considered as “automatically adjusted” (that is, not reconciled with an existing trip in the Travel database, but still having all required data entered).