If you encounter issues with the Travel tool, you can report them in one of these ways:
- by raising a ticket on the Support site
- by using the Issue Reporting Tool (if activated for your site)
Raising a Support Ticket
Using the Issue Reporting Tool
At your site, you may be able to use a dedicated tool to report any issues directly to Traveldoo from within the product. This option must be activated for your site by Traveldoo.
If this option is activated, you see the Issue Reporting Tool button at the bottom right of any Travel screen:
To report an issue, click the Issue Reporting Tool button to see your options:
Use the Highlight option to click-and-drag on an area of the screen, to emphasise it in the screenshot that is automatically included in your report. Here we’ve highlighted the fact that not many flights are returned for our specified search options:
You can also use the Black out option to hide any sensitive information in the screen shot.
Click Next to continue to a screen where you can add a text description of the issue:
You can also add further information, such as the type of browser that you are using.
The information from the Issue Reporting Tool is handled in one of the following ways, depending on the configuration at your site:
All the information is sent to your email address. You can then either share the details with your Support representative, or raise a Support ticket yourself.
All the information is sent directly to a Support email address configured by Traveldoo for your site.