System Messages During Processing

During the processing phase, certain conditions can cause system messages to be displayed. This section gives more information on these messages.

Accounting allocation settings are incomplete. Those values are mandatory for processing an invoice.

When approving or disputing an invoice, missing accounting data has been detected as indicated in the popup window. Forward a request to the system administrator to complete the configuration.

An analytical section value is unknown. Please enter valid data.

During reconciliation, an anomaly has been found in the cost allocations included with the line items of an invoice file (for example, a cost centre in the invoice record does not exist in the invoice management system). Automated reconciliation is stopped so that the situation can be corrected. This might require a manual adjustment to be made (see Adjusting an Invoice) or a missing custom field value to be supplied (see Performing Cost Allocation).

Another invoice has already been reconciled to the same purchase order (_reference_).
Other invoices have been reconciled to the same order (_reference_).

These messages indicate that one or more other invoices have already been reconciled with the trip corresponding to this invoice. This is for information only.

At least one analytical value has expired.

During processing, at least one deleted custom field value for cost allocation has been retrieved. Depending on the workflow, invoice approval may be completed or halted. If approval is halted, a valid custom field value must be supplied (see Performing Cost Allocation).

These fees exceed the maximum amount authorised by your company (max: _nnn_).

Your company has specified a price cap for a travel service or agency fees, and the invoice contains an amount that exceeds this cap. Approve or dispute the invoice manually - see Approving or Disputing Invoices.

This invoice contains _n_ item(s) whose amount exceeds the tolerated variance.

Your company has specified a tolerance amount or percentage for a particular service type, and the invoice contains one or more service items where the amount exceeds the tolerance. Approve or dispute the invoice manually - see Approving or Disputing Invoices.

This analytical value is expired.
This analytical value is unknown.

One of these messages is displayed when an invalid value for a custom field has been detected, either because the value has been deleted (expired) or because the value does not exist in the invoice management system (unknown). Validity checks are made only for custom fields of type List, Closed Long List and Read Only.

This invoice contains _nnn_ reimbursement(s) or negative line(s).

The traveller cancelled the booking, and the invoice is a credit note containing a refund amount. This is for information only.

This invoice has been adjusted as there is no matching purchase order.

During reconciliation, no matching order reference was found for the invoice, so automated reconciliation was not possible. However, the traveller details (such as name or employee ID) were found, so the invoice was adjusted automatically. This is for information only.

This invoice has over-charging compared to the purchase order.

The traveller reserved the trip for a certain price, but the ticket price in the invoice is slightly different. The invoice display shows the over-charged amount. Approve or dispute the invoice manually - see Approving or Disputing Invoices.

This item does not match any trip service.

The invoice item does not correspond to a service (air, rail, hotel or car) in the associated trip. Depending on the workflow, invoice approval may be completed or halted. A further message may indicate the cause of the issue.

This service fee exceeds the maximum amount authorised by your company (max: _nnn_).

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