Fare FAQs

A search result with a (fare with restrictions) symbol indicates that some conditions apply in terms of travel dates (e.g. minimum stay), reservation dates, (e.g. reservation is required at least 7 days before departure), ticket issuing or ticket purchase (e.g. ticketing must be completed within 48 hours after reservations are made), modification, cancellation or refund (e.g. changes before departure are charged at a certain rate, changes after departure are not permitted, tickets are non-refundable).

Usually, the cheaper the fare, the more restrictions there are. The cheapest tickets must generally be reserved well in advance and purchased or issued very soon after reservation. Most of the time, these tickets are not refundable and when changes are permitted, some fees apply.

A flexible fare is a fare without any specific constraints in terms of travel dates, ticket issuing or purchasing date, modification and cancellation. Tickets can be issued or purchased just before departure. They are fully refundable and can be changed without incurring penalty fees.

A public fare is a fare offered to the market by a supplier (airline, railway, hotel or car rental company), as opposed to a fare negotiated by a company or a distributor.

A corporate fare is a fare negotiated by your company with a supplier (airline, railway, hotel or car rental company). Only company employees can benefit from such fares, in contrast to public fares.

Corporate fares are indicated by the label in the search results.

Web fares, or internet special fares, are indicated in the search results with the symbol.

Web fares are air fares exclusively sold over the Internet and more particularly on carriers’ web sites. These fares are offered by low-cost carriers, and some traditional airlines whose business is threatened by the competition of low-cost carriers.

Web fares are generally low fares, permitting neither refunds nor changes, and not available in the reservation systems traditionally used by travel agencies.

See also "How do I book a flight associated with a web fare?" in Booking FAQs.

Travel pass fares are fares with reduced rates that are available to travellers who hold a subscription card from a particular company.

A travel pass fare is indicated in the search results with a symbol. Note that in some cases, failure to show the relevant pass for this fare during a ticket inspection can result in having to pay the full fare plus a fine.