Reporting Issues to Your Support Team

For information on how to raise a ticket on the Support site, see https://support.traveldoo.com/hc/en-gb/articles/360016315619.]

At your site, you may be able to use a dedicated tool to report any issues to your support team or organisation from within the product. This option must be activated for your site by Traveldoo.

If this option is activated, you see the Issue Reporting Tool button at the bottom right of any Travel screen:

To report an issue, click the Issue Reporting Tool button to see your options:

Use the Highlight option to click-and-drag on an area of the screen, to emphasise it in the screenshot that is automatically included in your report. Here we’ve highlighted the fact that not many flights are returned for our specified search options:

You can also use the Black out option to hide any sensitive information in the screen shot.

Click Next to continue to a screen where you can add a text description of the issue:

You can also add further information, such as the type of browser that you are using.

Click Submit.

The information from the Issue Reporting Tool is handled in one of the following ways, depending on the configuration at your site: