If you prefer to have your business travel requirements managed by a travel agency (for example, for a complex trip involving multiple destinations), you can use the Assisted Booking feature, also known as "offline booking".
Your company settings determine whether you have this option for a particular trip. For example, complex trips involving several journey segments, or trips involving a particular route, may be required to be booked by a travel agency. Alternatively, you may have this option for all trips, or for none.
If this feature is available, you see the Create a travel request option at the top of the Home and Plan a Trip tabs:
With this feature, you create a travel request that can include:
You complete online forms saying where and when you want to go and which services you need, and the travel agency takes care of the rest. They create one or more proposals for you, you choose the one you want and the travel agency makes the booking.